Privacy Policy – Canada Version

Introduction
Welcome to ELOREIA (hereinafter referred to as “we”, “our”, or “ELOREIA”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data. We encourage you to read it carefully to understand how we handle your information.

1. Information We Collect

We may collect the following types of information when you use our website or purchase our products:

  • Personal identification information: such as name, email address, phone number, and shipping address.

  • Payment information: including credit card details, billing address, and other payment method information (processed through trusted external payment providers).

  • Device and browsing information: such as IP address, browser type, operating system, pages visited, and access times.

  • User-generated content: such as reviews, comments, and feedback.

  • Cookies and tracking technologies: we use cookies and similar technologies to collect and store information that improves your browsing experience.

2. How We Use Your Information

We collect your information to provide better services, including but not limited to:

  • Processing and fulfilling your orders, including payment and delivery.

  • Providing customer support and responding to your inquiries.

  • Offering personalised services and recommendations to enhance your shopping experience.

  • Sending notifications related to your orders, such as confirmations, shipping updates, and refunds.

  • Sending marketing and promotional emails, where you have given consent.

  • Improving our products, services, and website features.

  • Complying with legal obligations, such as tax and financial reporting.

3. Protecting Your Information

We take reasonable technical and administrative measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of internet transmission or electronic storage is 100% secure.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service providers: such as payment processors, shipping companies, and email providers who help us manage orders and services.

  • Legal compliance: when required by law, including responding to legal processes or government requests.

  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Privacy Rights

Under applicable Canadian privacy laws, you may have the following rights:

  • Access: request access to the personal data we hold about you.

  • Correction: request correction of inaccurate or incomplete information.

  • Deletion: request the deletion of your personal data, unless retention is required by law.

  • Withdrawal of consent: you may withdraw your consent at any time, particularly regarding marketing communications.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These allow us to track your browsing activity, analyse trends, and improve website functionality. You may disable cookies in your browser settings, though this may affect your experience on our site.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected such information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The new version will be posted on our website, and we encourage you to review it regularly to stay informed of any changes.

10. Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, you may contact us at:

ELOREIA
📧 Email: eloreia@gmail.com
📍 Address: 45 Maple Street, Toronto, ON M5J 2N1, Canada

Effective date: 13 August 2025