Privacy Policy – Canada Version
Last Updated: August 13, 2024

Welcome to Eloreia (hereafter referred to as “we” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or purchase our products.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.

  • Payment Information: Credit card details and billing information (processed securely by third-party payment providers).

  • Device and Usage Data: IP address, browser type, operating system, pages visited, and time spent on the website.

  • User Content: Comments, feedback, inquiries, and communications.

  • Cookies and Tracking Technologies: Used to improve website performance and user experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process orders, payments, and shipments.

  • To provide customer service and respond to inquiries.

  • To send order confirmations, shipping updates, and refund notifications.

  • To personalize your shopping experience.

  • To send promotional emails (only with your consent).

  • To improve our website, products, and services.

  • To comply with Canadian laws and regulatory requirements.

3. How We Protect Your Information

We take reasonable security measures, such as encryption, firewalls, and access controls, to protect your personal data. However, no online transmission or storage system can guarantee 100% security.

4. How We Share Your Information

We do not sell your personal information. We may share your data with the following parties:

  • Service providers (payment processors, shipping companies, email service providers).

  • As required by Canadian law or legal obligations.

  • In the event of a merger, acquisition, or asset sale.

  • All partners are required to protect your information.

5. Your Privacy Rights (For Canadian Residents)

You have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete information.

  • Request the deletion of your personal data (unless required by law to retain it).

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies to analyze traffic, improve functionality, and enhance your user experience. You can disable cookies through your browser settings, but some features may not function properly if you do so.

7. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes or comply with Canadian legal requirements.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We recommend you review this page periodically.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us using the following details:

Eloreia
📧 Email: chaacsjyea@iubridge.com
📍 Address: 4625 Granville St, French Village, Nova Scotia, B3K 5M1, Canada