Cancellation
You can cancel your order within 48 hours of purchase.
Refunds will be issued to your original payment method and are typically processed within 24 hours.

Returns
Our returns policy is valid for 30 days from the date of purchase.
Unfortunately, we cannot offer a refund or exchange if more than 30 days have passed since your order.

To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.

Non-returnable items:

  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 24 hours.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often a processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 reutermvuna@hotmail.com

Sale items (if applicable):
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.
If you received a defective or damaged item, please contact us within 72 hours of receipt to report the issue:
📧 reutermvuna@hotmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift at purchase, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift purchaser, and they will be notified of your return.

Return shipping
To return your product, please email us at:
📧 reutermvuna@hotmail.com

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.